Returns

Thank you for shopping at ALIFURN! If your order is defective or fails to meet the required implied warranty of quality, we shall attend to your order as set out herein below.

Please refer to the STANDARD TERMS AND CONDITIONS and ADDITIONAL TERMS AND CONDITIONS ASSOCIATED WITH ONLINE PURCHASES / ORDERS for all conditions as regards returns. In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with, not in accordance with normal use.

Please address return parcels to: 9 Brooklands, Shakas Industrial Park, Shakas Head, KwaZulu-Natal, 4320

We cannot be held responsible for items lost or delayed in transit on the way back to us.


Products Not Eligible For Return

The following products are NOT eligible for a refund, exchange or credit:

  1. products marked “Sale”;
  2. electronic vouchers;
  3. products which are “made to order” or made to your specifications, unless defective;
  4. Any item which is of a reasonable quality and which is not defective. Please be aware, we do not entertain exchanges due to “buyer’s remorse”.

Preparing Your Product/s For A Return

To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products;

  1. Package your products safely and securely for protection during transit;
  2. Clearly mark your return reference number on the outside of the parcel; and
  3. Include all accessories, parts, and components that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether

 

Incorrect Product Delivered

We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) by contacting us via e-mail at tamsyn@alifurn.co.za

However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts:

  1. Please do not remove the product from its original packaging or any of the stickers or labels.
  2. Notify us as immediately and we will collect the product from you at no charge.

 

We will at your choosing:

  • deliver the correct item to you as soon as possible (if available); or
  • send you a voucher for the purchase price of the product; or
  • issue a refund (using the same method of payment you originally used for the purchase).

Please note that a refund is not available if the item was received as a gift.

 

Products Damaged On Delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery by emailing tamsyn@alifurn.co.za.

We will arrange to pick up the product from you at no cost. After inspecting the product and confirming your return, we will, at your choice, promptly repair/replace the product if feasible, or credit your account with the purchase price (or refund you, if preferred). Normally, credits and refunds are processed within 8 days of initiating the return (please note that refunds may take 1-4 working days to appear in your account). Repair and replacement timelines may vary based on the availability of parts or replacements.

 

Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

If you discover that a product you received is defective, please inform us as soon as reasonably possible, but in any case, within 14 days of product delivery. You can notify us by sending an email to tamsyn@alifurn.co.za, and we will arrange to collect the defective product from you at no charge.

Upon receiving the defective product, we will inspect it and validate your return. You have the option to choose between having the product repaired/replaced (if feasible) or receiving a credit to your account for the purchase price (or a refund, if preferred). Typically, credits and refunds are processed within 8 days of initiating the return (please note that refunds may take 1-4 working days to appear in your account). The timeframe for repairs and replacements may vary depending on the availability of parts or replacements.

When returning the product, please ensure suitable packaging (original packaging is not necessary), and include all accessories, components, and parts that were originally sold with the defective item, whether you opt for a repair/replacement or a refund. It is essential to provide proper packaging for transport, as our courier reserves the right to refuse the collection of a product that is inadequately packaged.

 

Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this policy, you may be liable to reimburse ALIFURN for the cost of collecting the product from you and the cost of having the product returned to you.

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