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Our Guarantee
& Warranties

At Alifurn, we stand behind the quality and durability of our products. 

We are committed to providing you with products that will stand the test of time and enhance your outdoor living experience. 

With this dedication in mind, we offer a comprehensive Guarantee and Warranties on our furniture, so you can make your purchase with complete confidence.

 

 

Experience the worry-free allure of our fibre-cane furniture backed with a 3-year warranty against fading, peeling, and cracking.


We stand behind the resilience and beauty of our fibre-cane weaves, ensuring that your outdoor pieces retain their charm year after year.

 

 




The powder-coating on our aluminium furniture adds an extra protective barrier against oxidation.

 

We are so confident in its durability that we offer a 2-year warranty on the powder-coating, providing you with peace of mind and assurance in your investment.
 

 

 

We know that your outdoor fabric is subject to various elements and conditions. That’s why we offer a 2-year manufacturer’s warranty on our outdoor fabric.

This limited warranty protects the original purchaser from fabric becoming unserviceable due to colour or strength loss from normal usage and exposure to sunlight, mildew, and atmospheric chemicals. Your comfort and satisfaction are our top priorities, and our fabric warranty ensures you can enjoy your outdoor furniture without worry.

 

Terms and conditions

Please retain your sales invoice to ensure a smooth warranty claim process. The warranty covers the replacement of fabric only and does not include labour or installation.

 

 

 

Aluminium and stainless steel

Our aluminium and stainless steel products have a 3-year guarantee against oxidation, safeguarding your investment and ensuring your furniture remains in impeccable condition.

 

 

Mild steel products 

Our mild steel products are recommended for inland areas only. In order to avoid corrosion, these items should be used in covered / protected areas. We provide a 1-year guarantee against corrosion if used correctly.

 

 

Workmanship of all frames

Additionally, we offer a 3-year warranty on the workmanship of all frames – a testament to the exceptional build quality of our products.

 

 

Materials

We’re proud to offer a solid 2-year warranty on our materials, providing you with confidence and assurance against stretching and abrasion.

 

Workmanship

 

The 2-year warranty on our rope weave ensures your investment remains in excellent condition.

 

 

Fabric

The Polyfast fabric carries no guarantee.  

The Proof fabric gives you a 2-year manufacturer’s warranty.

 

 

Hardware

We have a 1-year warranty on any factory faults that may occur.

Fibre-Cane Warranty

Experience the worry-free allure of our fibre-cane furniture backed with a 3-year warranty against fading, peeling, and cracking.


We stand behind the resilience and beauty of our fibre-cane weaves, ensuring that your outdoor pieces retain their charm year after year.

Powder-Coating Aluminium Warranty

The powder-coating on our aluminium furniture adds an extra protective barrier against oxidation.


We are so confident in its durability that we offer a 2-year warranty on the powder-coating, providing you with peace of mind and assurance in your investment.

Fabric Warranty

We know that your outdoor fabric is subject to various elements and conditions. That’s why we offer a 2-year manufacturer’s warranty on our outdoor fabric.


This limited warranty protects the original purchaser from fabric becoming unserviceable due to colour or strength loss from normal usage and exposure to sunlight, mildew, and atmospheric chemicals. Your comfort and satisfaction are our top priorities, and our fabric warranty ensures you can enjoy your outdoor furniture without worry.

Terms and conditions

Please retain your sales invoice to ensure a smooth warranty claim process. The warranty covers the replacement of fabric only and does not include labour or installation.

Metal Frames Guarantee & Warranty

Aluminium and stainless steel 

Our aluminium and stainless steel products have a 3-year guarantee against oxidation, safeguarding your investment and ensuring your furniture remains in impeccable condition.

Mild steel products 

Our mild steel products are recommended for inland areas only. In order to avoid corrosion, these items should be used in covered / protected areas. We provide a 1-year guarantee against corrosion if used correctly.

Workmanship of all frames

Additionally, we offer a 3-year warranty on the workmanship of all frames – a testament to the exceptional build quality of our products.

Rope Warranty

Materials

We’re proud to offer a solid 2-year warranty on our materials, providing you with confidence and assurance against stretching and abrasion.


Workmanship

The 2-year warranty on our rope weave ensures your investment remains in excellent condition.

Umbrellas Warranty

Fabric

The Polyfast fabric carries no guarantee.  

The Proof fabric gives you a 2-year manufacturer’s warranty.

Hardware

We have a 1-year warranty on any factory faults that may occur.

What to do if your furniture

is damaged

Please contact us immediately if you have any concerns.

  • Send us images of the faults via email so that we can determine if the item qualifies for repair or not.
 
  • The guarantee and warranties do not cover transport costs if the furniture needs to be brought in for repairs. If we determine that an item can be repaired at your premises, a call out fee will apply.
 
  • Repairs will be charged for other causes such as wind damage.
 
  • Where items have been damaged due to misuse, negligence or other causes, such as wind damage, repairs will be charged for.
 
  • Please see care and maintenance instructions as damages resulting from non-compliance of these will not be entertained.
 
  • Each case will be assessed on its merits and the relevant course of action decided to ensure the best possible service.